A COMFORT LIFE REPORT:
Queens Estate Retirement Residence - Metta Lifestyles vs. The Village of Humber Heights

QUEENS ESTATE RETIREMENT RESIDENCE - METTA LIFESTYLES

Queens Estate is an exceptionally well-organized care community, given its newness. We think that comes from Metta Lifestyles’ decades of experience offering senior care. Here, you’ll find a cosy, familiar environment, comforting to those needing assistance or dealing with symptoms of dementia or Alzheimer’s Disease. It’s unique among area retirement homes in offering of a range of care options. Aside from personal assistance and memory care, the variety of stay options includes convalescent and guest stays as well as the provision for hiring your own home care. They're welcoming and flexible.

THE VILLAGE OF HUMBER HEIGHTS

A hallmark of life at The Village of Humber Heights is the village feeling. This residence is ideal for people who miss the old days when life was simpler, and who love to easily socialize with others. The “town square” includes a library, an indoor café, a general store, a chapel and more, creating a cheerfully vibrant village centre where old friends meet up, chat and visit. The bonus, of course, is the presence of professional care staff.

QUEENS ESTATE RETIREMENT RESIDENCE - METTA LIFESTYLES

To the wonderful UHN team! Thank you so much for showing such care, patience, kindness, and support during my mom and dad's stay here. Our family is very grateful and remembers your kindness!

Very clean, very friendly, with lots of activities. Staff are incredibly friendly and easy to work with

My mother has been living at Queen’s Estate for the past 1.5 years and was recently accepted at long-term care. She is 80 years old, has dementia and is exit-seeking. The staff have been really great here. They have been professional and have communicated very well about my mother’s needs. You can see that the ladies who took care of my mother really cared about her. I felt that my mother was safe in this place, and I would recommend it for anyone with an elderly parent who needs extra care and attention.

Moving my mom from her longtime home to a memory care retirement community was an emotional transition. After visiting a few other places, Queens Estate immediately felt right. From day one, Agnes, Sharon, Ivie, and the entire staff treated my mom with kindness, patience, and respect. While adjusting to her new home came with challenges, seeing how the staff treat her like family has been truly heartwarming. The consistent care and thoughtful updates have given me peace of mind as she settles in, becomes more comfortable, and stays engaged with activities that keep her mind active.

The staff at Queen's Estate are incredibly caring and committed to making this a home for our mother. Moving our mom, who is on a journey with dementia, into a care home was difficult. The staff at Queen's has made the transition a lot easier for mom and us.

Michelle Bergman, management

THE VILLAGE OF HUMBER HEIGHTS

So impressive to see an outdoor concert this afternoon after I was leaving a visit with a friend. Such a great set of amenities that I'd think of moving here eventually! Well done!

The staff were helpful and courteous. When we first walked in, there was entertainment in the lobby. That was a delight to see so many residents enjoying the music and singing along to "Sweet Caroline". A staff person also refrigerated the dessert we brought for Velma, and labelled the plate. That was very thoughtful!

My mother and I attended a tour conducted by Joanne Hernandez. We were both thoroughly impressed with Joanne's knowledge of the facility and residents. We have attended a few tours and always have so many questions. We had no questions after our tour with Joanne! She has the ability to anticipate the needs of her audience, is caring, and radiates positive energy! We left the tour fully informed of the facility and felt the culture at the village of Humber Heights is exactly what our loved one needs.

The staff did an amazing job caring for my grandmother.

I have nothing but praise for this exceptional long-term care home. The care and patience the staff showed toward my mother were truly a blessing I will always treasure. It’s evident that the caregivers are deeply passionate about their work, and their dedication shines through in everything they do. The Islington Floor staff became like a second family to my mother. Whenever I had a question, they never hesitated to pause what they were doing to assist me. Truly impressive!

QUEENS ESTATE RETIREMENT RESIDENCE - METTA LIFESTYLES

Conveniently located off the 401 and minutes from Humber Hospital, Queens Estate is a brand-new continuum of care community with superb care services and a state-of-the-art memory care program. We offer flexible care service options that suit our residents evolving needs. Our community offer spacious amenities, such as a theatre, manicured outdoor gardens and vaulted-ceiling dining room. Our memory care program offers a resident-centric approach that celebrates their life’s journey.

THE VILLAGE OF HUMBER HEIGHTS

The Village of Humber Heights is Etobicoke's unique continuum of care residence featuring Retirement Apartments, Full Service Retirement suites with walk out patios, Assisted Care, Memory Care and Long Term Care, plus our Village Town Square and Main Street. Our residence is designed to build community while serving your personal needs. Our friendly, well trained team, includes 24-hour professional nursing staff. Come and discover why "It Takes a Village to Care".

QUEENS ESTATE RETIREMENT RESIDENCE - METTA LIFESTYLES

Queens Estate is more heavily known for our Metta Memory Program and how our Residents are integrated within each level of care.

THE VILLAGE OF HUMBER HEIGHTS

At the Village of Humber Heights, life is organized around Schlegel’s Village model, which emphasizes community, relationships, and meaningful daily living. The design, centered around a Town Square and Main Street, creates natural opportunities for people to connect with neighbours, staff, and visitors throughout the day. Rather than an institution, Humber Heights feels like a small town where people can gather, participate in village life, and easily feel engaged. The focus is not only on care, but on purpose, belonging, and daily quality of life.

QUEENS ESTATE RETIREMENT RESIDENCE - METTA LIFESTYLES

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THE VILLAGE OF HUMBER HEIGHTS

When someone moves in, the transition is supported by both the team and the resident welcoming committee members. Shared meals, warm gathering spaces, and the rhythm of daily village life make it easier for new residents to quickly feel at home in their surroundings. Team members learn residents’ preferences, routines, and interests so new people can feel comfortable and confident. Opportunities to participate in activities, programs, and everyday conversations help residents build connections and quickly develop a sense of belonging within the village.

QUEENS ESTATE RETIREMENT RESIDENCE - METTA LIFESTYLES

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THE VILLAGE OF HUMBER HEIGHTS

One of the strengths of the Village of Humber Heights is the continuum of care available within the same campus. Residents can access a range of supports, including retirement living, assisted living, memory care, and even long-term care. As needs change, care plans can be adjusted so residents continue to receive the appropriate level of support. This approach allows many residents to remain within a familiar environment, surrounded by the people and community they already know, which can make transitions easier for both residents and families. It’s also ideal for couples whose care needs differ.

QUEENS ESTATE RETIREMENT RESIDENCE - METTA LIFESTYLES

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THE VILLAGE OF HUMBER HEIGHTS

Someone who strongly prefers a private lifestyle or minimal interaction may find a different setting more comfortable. The Village of Humber Heights is designed for seniors who like being part of a vibrant community where shared spaces, activities, and daily interactions are part of everyday life. It’s ideal if you appreciate connection, participation, and the feeling of being part of a neighbourhood where residents, families, and team members interact regularly.

QUEENS ESTATE RETIREMENT RESIDENCE - METTA LIFESTYLES

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THE VILLAGE OF HUMBER HEIGHTS

Many people are surprised by how different the environment feels from what they expect of a traditional seniors’ residence. The Village design, with its Town Square, Main Street, and shared gathering spaces, creates an atmosphere that feels more like a small community than a care setting. The layout naturally encourages conversation, activities, and everyday interactions. This helps people remain socially connected and engaged in village life.

QUEENS ESTATE RETIREMENT RESIDENCE - METTA LIFESTYLES

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THE VILLAGE OF HUMBER HEIGHTS

Over the next several years, we’ll continue to strengthen opportunities for residents to remain engaged, connected, and supported as their needs evolve. The focus will remain on helping people age in place, maintaining continuity of relationships and environment whenever possible. Programs, wellness initiatives, and community activities will continue to grow as the village evolves, while the underlying goal remains the same: creating a place where residents feel part of a living community.

QUEENS ESTATE RETIREMENT RESIDENCE - METTA LIFESTYLES

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THE VILLAGE OF HUMBER HEIGHTS

• The Village of Humber Heights offers retirement living, assisted care, memory care, and long-term care within one campus.
• The community is built around Schlegel Villages’ Village concept, featuring a Town Square and Main Street.
• Professional support is available 24 hours a day.
• The village is designed to help residents age in place while remaining connected to familiar surroundings.
• Community life emphasizes relationships, meaningful activities, and a strong sense of belonging.