THE COMFORT LIFE REPORT:The Heritage - Verve Senior Living
Lifestyle options:
Cost (from):
$3,750
Suites:
145 suites (Studio, 1-bed, 2-bed, 2-bed + den)
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Our Perspective
How we see The Heritage - Verve Senior Living
This community combines exceptional facilities with reasonably priced suites to offer true value in senior care. The focus extends beyond basic physical care to mental and spiritual fulfillment in a genuinely nurturing setting. Families often rave about how their loved ones feel better than they have in years, thanks to the uplifting environment and the good people here.
The Heritage gives West Kelowna seniors the finest in senior living. With wood-grain floors, elegant dining areas, and bright, spacious suites, it’s an exceptionally beautiful community. Compared to other communities in the area, you'll find the Heritage outstanding in terms of the quality of the amenities and the attention of care workers and others. The heated indoor swimming pool is a highlight, but there's exquisite food service, in-house yoga classes, a hair salon, and many more amenities that make this a place you should look at closely. The renewed energy and outlook seniors gain is especially supported by the compassionate, energetic staff.
We asked residents and their families about life at The Heritage - Verve Senior Living.
Access verified Reviews here
Community’s Perspective
How The Heritage - Verve Senior Living sees itself
Who are you as a community?
The Heritage Retirement Residence: Rural meets sophistication in the heart of West Kelowna. We offer independent and assisted living options for seniors. Our elegance complements the comfort, safety, and fulfilling slate of programs and exceptional amenities. Lounge in our dining room, lawn bowl with friends, relax and enjoy the sun on the patio, or enjoy a swim in the pool! From dining and services to the welcoming team members, we inspire active aging with assisted living support when needed, you can age in place with us! We have kitchenette's and secure parking at The Heritage.
- Opened in: 2014
- Ownership: Private. A member of Verve Senior Living
What do you do differently or uniquely well?
Our full-service senior living retirement residence is designed to meet the needs of each individual from independent to specialized support. Exceptional Dining: Our resident-centric menus are prepared fresh daily by our professional chefs with inspiration from seasonal ingredients. Life Enrichment: We are a place where you can continue to be you while growing as an individual through a variety of activities and programs designed to empower your mind, body, and spirit.
What supports do you offer residents as they adjust to life there?
Every team member here at The Heritage takes the extra time and attention to get to know each new resident that comes through our doors. From introducing residents with similar hobbies and special interests to ensuring every aspect of their healthcare and culinary needs are considered, welcoming people to The Heritage is a team effort. As well as our staff, we are lucky to have many on-site resident volunteers who make the extra effort to ensure new arrivals are acclimatizing well to their homes and ensuring everyone feels truly welcome to the family.
How are residents supported if their needs change?
At The Heritage, we take a thoughtful, individualized approach as needs evolve. Our Health and Wellness team works closely with residents and families to reassess and coordinate additional support, ensuring care is introduced in a way that feels seamless and respectful. The goal is to help residents remain comfortable and confident in familiar surroundings while receiving the assistance they need.
Under what conditions would you advise someone against choosing your community?
If The Heritage is not the right fit, it may be that your care needs extend beyond Independent or Assisted Living. The Heritage is designed to appeal to a wide range of lifestyles—whether you enjoy expressing your creativity through painting or staying active with mini golf and shuffleboard on the patio.
What might residents find surprising about your community?
The Heritage Retirement Residence offers Respite Stays. Whether it's extra professional assistance during illness or surgery recovery, a respite stay offers all of the comfort, socialization, professional support, and life enrichment of a stay at The Heritage. It's the perfect option for you and your family when you need that extra tender loving care.
How will your community change in the next five years?
We’ll continue to strengthen the qualities that matter most to our residents—personal attention, consistent support, and a comfortable daily rhythm. We focus on enhancing the resident experience in ways that feel natural and meaningful, while preserving the sense of home that defines life at The Heritage.
What five facts about your community should people know?
1. Peace of mind knowing that each suite has emergency pull-cords, personal pendants for each resident, and round-the-clock care staff on site.
2. Well-appointed kitchenettes for you to maintain your independence and prepare a few of your own meals if interested.
3. Beautiful 2nd floor roof-top patio for you to relax, soak in the sun, or garden.
4. Variety of scheduled bus excursions: weekly trips to the grocery stores, Saturday scenic tours, lunch outings to restaurants and wineries.
5. Our Red Seal Chef takes pride in using locally sourced ingredients. To add a little flare, our team likes to celebrate holidays such as Cinco De Mayo and St Patrick’s Day with holiday fare.
Insider Perspectives
Interview videos
What people with insider's knowledge of The Heritage - Verve Senior Living shared with Comfort Life.
Watch our interview with Denise Bergevin to learn about the unique experience offered by The Heritage - Verve Senior Living.
Watch our interview with Jennifer Larose to learn about the unique experience offered by The Heritage.
David Bird of Verve Senior Living shares Verve’s evolving vision, focused on resident-centric service and diverse life enrichment opportunities.
Verified reviews of The Heritage - Verve Senior Living
What residents and their loved ones say about The Heritage - Verve Senior Living in reviews.
Haley Dawyduk, family member
"My Grandma has been living at The Heritage for over 1 year now. She absolutely loves it! She no longer has to worry about cooking her own meals or cleaning her own suite. She can relax and enjoy her golden years! They have live entertainment multiple times per week, an appointment shuttle, and a saltwater pool! There is so much for her to do...she is never bored! Our family has peace of mind knowing she is cared for. We definitely chose the right place for her to live!"Jaylean Bredeson, visitor or friend
"The Heritage is a warm and welcoming community. The staff are compassionate, professional, and always go above and beyond to make residents feel cared for and valued. A beautiful place that truly feels like home."Mike Wile, visitor or friend
"The Heritage is an amazing place to retire. The staff are all very friendly. Hailey and TJ always go above and beyond and the activity options are great!"Testimonials and Stories
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Keeping everyone safe
At Verve Senior Living, our focus is to provide services and supports that enable seniors to optimize their health, well-being, and independence. During the pandemic we looked to our experienced internal Leadership teams and Health and Wellness Leaders who work closely with our provincial health authorities to provide the best possible roadmap for navigating a worldwide pandemic. Our Infection, Prevention and Control policies and plans, which included visitor screening, masking, social distancing, hand hygiene and thorough enhanced disinfection of our sites allowed us to combat Covid. These plans aligned to provide the utmost in safety and security for our Residents physically, and continues to be an important security measure for attaining their optimal mental health in knowing their safety is at the forefront of all we do.
Our Residents remained in their suites for short periods of time — this was key in keeping the virus out of our Retirement Residences. Health care support continued to be provided on a one-on-one basis and our Life Enrichment team members worked to engage residents in a way that kept them active and socially engaged. All meals, snacks, treats, entertainment, and even happy hour beverages were brought to their suites, which were widely welcomed and appreciated by everyone! By following the safety guidelines and visits with loved ones, walks in the hallways or outside proved beneficial in enhancing both physical and mental exercise.
Mandatory Covid-19 vaccination for all residents and team members in our homes has been instrumental in decreasing the severity of outbreaks. Continuing to keep everyone safe is first and foremost in all that we do at Verve! To find out more on how Residents at Verve felt about living through these times, view it in their words below.
Written by Ruth Langdon, Director of Health & Wellness, Western Canada for Verve Senior Living
Lifestyle
Lifestyle options
Independent Living (definition)
Cost from $3,750
Residents can have as much freedom to join in programs and cook for themselves if they wish as they like. Meals and services can be added as they wish.
Includes
- Meals (Extra fee)
- Housekeeping (1x/week)
- Medication administration (Extra fee)
Assistance with
- Bathing (Extra fee)
Independent Living at The Heritage - Verve Senior Living falls within the average monthly costs for retirement communities in British Columbia
Assisted Living (definition)
Cost from $3,750
You can tailor your services to suit your needs.
Includes
- Designated dining area
- Diabetes (Extra fee)
- Huntington's Disease (Extra fee)
- Multiple Sclerosis (Extra fee)
- Stroke care (Extra fee)
- Meals (Extra fee)
- Daily tidy (Extra fee)
- Housekeeping (1x/week)
- Medication administration (Extra fee)
- Resident Reminders (Extra fee)
Assistance with
- Bathing (Extra fee)
- Dressing (Extra fee)
Assisted Living at The Heritage - Verve Senior Living falls within the average monthly costs for retirement communities in British Columbia
Suites
- Type: Studio
- Ownership: Rent
- Cost: $3,750
- Size: 382sq/ft
- Companion fee: +$750
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
- Type: 1-bed
- Ownership: Rent
- Cost: $4,650
- Size: 577sq/ft
- Companion fee: +$750
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
- Type: 2-bed
- Ownership: Rent
- Cost: $5,950
- Size: 700sq/ft
- Companion fee: +$750
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
- Type: 2-bed + den
- Ownership: Rent
- Cost: $6,595
- Size: 832sq/ft
- Companion fee: +$750
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
- Type: Studio
- Ownership: Rent
- Cost: $3,750
- Size: 382sq/ft
- Companion fee: +$750
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
- Type: 1-bed
- Ownership: Rent
- Cost: $4,650
- Size: 577sq/ft
- Companion fee: +$750
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
- Type: 2-bed
- Ownership: Rent
- Cost: $5,950
- Size: 700sq/ft
- Companion fee: +$750
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
- Type: 2-bed + den
- Ownership: Rent
- Cost: $6,595
- Size: 832sq/ft
- Companion fee: +$750
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
Dining
Chef prepared, world inspired. We believe food is more than sustenance. Good food should be enjoyed with friends, made with fresh local ingredients, prepared from scratch by an experienced culinary team, and served by our friendly and courteous dining staff who know your personal tastes.
Meal service : Bar, Bistro: (24 hours), Bistro: (daytime), Buffet, Pub, Room Service (extra fee), Table service, Tray service in suite (extra fee)
Seating type : Open seating
Special diets : Celiac Diet, Diabetic, Ethnic, Gluten Free, Kosher style, Lactose free, Low sodium, Vegetarian
Amenities & Services
Residence Amenities & Services
Arts and crafts
Billiards
Community Garden
Computers
Emergency call system (pendent)
Emergency call system (pull-cord in room)
Fitness Studio
Games Room
Hairdresser
Hobby kitchen
Internet
Laundry machines
Library
Mail box
Mail delivery to suite
Mail to concierge
Movie theatre
Newspaper delivery available to suite
Newspapers delivered to concierge
On-site General Store
Onsite foot care
Out patient programs
Parking (indoor)
Parking (outdoor)
Party room
Patio/Courtyard/BBQ
Pet friendly
Pool - indoor
Private bus for outings, regular trips
Private dining room for family/friends
Putting Green
Recreation facilities onsite
Religious Services & Holiday Celebrations
Spa Services
Spa tub or shower room
Spa/Beauty Salon
Storage lockers
Walking Path
Wellness Center
Wheelchair (electric)
Wheelchair (scooter)
Wheelchair Accessible
Programs & Activities
Arts and Crafts
Assisted Walks/Trails
Bible Classes
Billiards/Pool Tables
Bingo
Bocce Ball
Brain Fitness
Card Games
Continued education
Day Trips
Entertainment
Excursions
Exercise Program
Gardening
Golf
Movie Nights
Parties
Religious & Holiday Services
Resident social / activity club
Sewing
Swimming
Theatre
Volunteering
Weekly Shopping Trips & Excursions
Woodshop
Staff & Care
Staff
| Medical and other support staff | |
|---|---|
| Personal Support Workers | |
| Doctor | on call |
| Health & Wellness Team | on call |
| Sleep Expert | on call |
| Massage Therapist | on call |
| Geriatric Pharmacist | on call |
| Mobility Specialist | on call |
| Foot care specialist | on call |
| Dentist | on call |
| Physiotherapist | on call |
| Chiropodist | on call |
Number of care staff:
- Daytime: 3
- Weekends: 3
- Nights: 1
Care services
Care options available:
- Guest stays available (cost from $150)
Health Services:
- Catheter care(with special assistance)
- Medication charted by electronic pen(with special assistance)
- Medication charted by exception(with special assistance)
- Ostomy care(with special assistance)
- Oxygen assistance(with special assistance)
- Physically challenged residents(with special assistance)
- Vitals monitoring(with no special assistance)
Move-in requirements
• Medical form completed by family doctor
• Personal Interview
News
Featured Articles
Humbly honoured, proudly Canadian
Verve Senior Living is proud to be one of Canada’s Best Managed Companies and proud to be Canadian.
How do you know when it's time to retire?
Helpful advice on planning and thinking about when to retire, from Verve Senior Living.
How to unleash your individuality in retirement
Retirement is the time you can be yourself and truly do what you love.
Recent News
Verve Senior Living raises money and awareness for Alzheimer
Verve Senior Living Western Canada communities participate on Sunday May 25th in the IG Wealth Management Walk for Alzheimer's, presented by Go Auto. ... read more.
10 Things to Know Before Visiting a Retirement Residence
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The start of a new year often means the beginning of healthy new habits. We all resolve to do a little better "this year". This year, I will eat better, exercise more, and... journal? Turns out, journ... ... read more.
Benefits of Yoga for Seniors: Boosting Physical and Mental Health
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Neighbourhood
Neighbourhood
The Heritage Retirement Residence is near parks, shopping, restaurants, doctor's offices, physiotherapy, fresh fruit orchards, and churches. In just minutes, you can be lounging at the beach or visiting one of our region's many renowned wineries. Here, how you spend your day is your choice — leave the details to us.
The Heritage is located at 3630 Brown Rd, West Kelowna, British Columbia, V4T7Y9.
Compare The Heritage - Verve Senior Living with nearby communities
| Compare with | Lifestyle options | Location |
|---|---|---|
| Cristalina PARC | Independent Living, Assisted Living | Kelowna, British Columbia |
| Hawthorn Park Retirement Community - Verve Senior Living | Independent Living, Assisted Living | Kelowna, British Columbia |
| The Vineyards Residence | Independent Living, Assisted Living | Kelowna, British Columbia |
| Athens Creek Retirement Lodge | Independent Living, Assisted Living | Penticton, British Columbia |
| The Concorde Retirement Residence - Verve Senior Living | Independent Living, Assisted Living | Penticton, British Columbia |
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THE COMFORT LIFE REPORT: The Heritage - Verve Senior Living
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