THE COMFORT LIFE REPORT:

CHARTWELL WESTHILL RETIREMENT COMMUNITY
Waterloo, Ontario

Retirement community

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Reviews of Chartwell Westhill Retirement Community

Gain exclusive insight into life at Chartwell Westhill Retirement Community. Comfort Life’s exclusive verified reviews give you exclusive insider information.

Our perspective

An exceptional luxury retirement residence that supersedes all expectations of a retirement home. Spacious corridors and shared areas are highlighted by an open concept main area where there's a pub, games room and more. You'll love the thoroughly modern, well-kept interior spaces at the Westhill; it feels new everywhere.

The Westhill is the perfect fit for Waterloo Region seniors who want to live in exceptional, well-appointed surroundings, in a community of peers. The bright interiors here bring out the best in people. The community life is very vibrant with many daily activities that residents enjoy. The open-concept shared spaces are full of activity. Seniors here love the layout of the building, their suites, and the care and ready attention they get.

For those requiring care, there are personalized support services onsite, and staff at the ready to handle anything you require. The downstairs pub is a great meeting place, and dining in the bistro is exceptional. One other noteworthy aspect of this Waterloo retirement home is the variety in the suites, which range from studio apartments to 1 bedroom plus a den, to 2 bedroom suites.

More of what people say about this community

We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.

Helen Ramirez, family member

We never expected that we would, as a family have to make such a huge decision and make it so fast. I had to find a place for my dad, who, after a stroke, couldn't return home safely. I called every place in town and visited places that I hoped would be a good landing place for Dad. My heart sank with what I witnessed out there until that moment when two people from Westhill visited Dad in the hospital and immediately graced him with immense kindness, care, and laughter! In the months since then, we have all had the experience of being invited into a family - a community of people of staff and residents who bring life here with such attentiveness in all the ways that are needed. Dad has said it best - this is home, and it allows him to live fully and actively discover life in all kinds of new ways that bring him joy.


Janice Gibel, family member

The Westhill is a beautiful retirement home, inside and out. The inside is very well-maintained, and the grounds are beautiful outside. I was outside at an event with my dad recently, and the recreational staff took pride in setting up beautifully decorated tables for a sangria tasting event. They make all the events there inviting for residents. They know the names of the residents and engage with them, and make them all feel special. The staff at the front desk, administrators, staff in the wellness centre, nurses, PSWs, dining room staff, cleaning staff, and the maintenance staff are all hard-working and extremely friendly. The social team plans numerous events for the residents to participate in. They really look forward to all of these events. I know our family really appreciates everything the staff at Westhill does for the residents. They are top-notch!


Kevin Zach, family member

Mom spent 3 wonderful years at The Westhill Retirement Residence. All the staff at Westhill from Property Maintenance, PSWs, Nurses, Administration, Dining, Reception, and Management were all fabulous and made everyone feel welcomed and loved. Everyone called mom by name, which made her smile. The staff were always cheerful and happy which shows well for management. Thanks Westhill!


Michael Poser, family member

My Dad loves this place which is home to him.


Peter & Max Craven, family member

Lovely! We think that my sister is happy with retirement residence. It is very well run.


Lois, resident

Right from the start, I liked how bright it was. When you walk in the entrance here, it's all very welcoming. People came out from playing bingo and they welcomed me right then and there. The people here are very friendly.
When I arrived I had a great resident mentor who invited me to things and got me involved in all the activities, allowing me to meet other residents. My family really enjoys their visits. My grandchildren and I have gone to exercise classes, we've enjoyed family dinners in the dining room and my daughter joins me for the theatre excursions. My children even come to the bar on Friday's to have a drink with me!


Bill, resident

One of my favourite activities at The Westhill are brain games,they keep your mind sharp and challenged. There is always so much going on here, it's sort of like living on a cruise ship! Bank runs and The Boardwalk loop are so convenient and the staff feels like family! Without question, I would recommend The Westhill to others. It's a great place to live and my transition was so easy. Any issues are addressed immediately. If you need a lightbulb changed , you come down to the reception and they have it replaced within half a day.
Little things like that add up.


Malcolm, family member

Progressive, first class ... helpful and caring staff.


Connie, family member

The staff is amazing. The care and support for my mother-in-law was simply incredible ... It's the best place for her to be. We know she's in great hands.


Ed, family member

Residents and staff are very supportive.


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THE COMFORT LIFE REPORT:
CHARTWELL WESTHILL RETIREMENT COMMUNITY

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