More of what people say about this community
We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.
Lynn B, visitor or friend
We had lunch at Ruby's, and I had Parmesan chicken on a bun with salad, and it was delicious. The view from the 10th floor was great!
Nelson Grant, family member
I had agonized for almost 2 months about moving my wife, who has dementia, into University Gates as I felt she would reject the idea and would not be accepting of the move.
I had several visits with Sophia and Sandy, and they were very understanding and supportive of the situation, understanding and listening to my concerns and questions, and always being very patient and caring about the situation and offering reassurance and support.
I moved my wife into UG in early January, and I can truthfully say that my time agonizing was totally wasted.
I cannot express enough thanks to Sophia, Sandy, and Alex, along with the excellent staff at Emma’s neighbourhood, for accepting my wife and the attention to any concerns and support provided that resulted in her acceptance of the move and my wife now feeling content, happy, and participating in the daily activities provided at UG.
I’ve not only found the facilities to be first-rate but, more importantly, the staff are exceptional.
Dmitry Mishchenko, family member
Nice and friendly retirement home. The people are nice. Staff workers are nice. I have family and a friend who live there. It is overall nice!
Erin Hennebry, family member
I have had a couple of family members be patients here, and the service and warm welcome are constant. University Gates supersedes my expectations, and everyone is made to feel like family.
Wendy L Allen, visitor or friend
Friendly staff and good meals. I enjoyed the patio.
Erin Hennebry, family member
I have had a couple of family members be a patient here and the service and warm welcome are a constant. University Gates supersedes my expectations amd everyone is made to feel like family.
James Kropf, visitor or friend
The attendants were helping the residents with their lunch during my 2 hour visit to Gerry. They helped each resident as they ate and then moved them to the common area. They showed kindness and patience to everyone and some of the attendants also joked with the residents. The dining room was very.clean as were the other spaces.
Lucy Bucking, family member
I just want to say I can’t say enough good things about the staff in the Hagey area. A special thanks to Gardeep and Gokol. I appreciate so much the love and care they give my dad. A very heartfelt thank you!!!!!!
Anna Purkey, family member
Beautiful common spaces, lots of organized activities. They are taking great care of my father-in-law. And the Ruby (the restaurant on the top floor) is a nice added bonus.
Heather , visitor or friend
Beautiful residence. Great staff. Truly a village atmosphere.
Vicky , visitor or friend
Very positive vibes all over this Retirement home! I have had this amazing opportunity to visit once per month for a while now and all I can say is I really absolutely LOVE everything ie; the staff , the very happy residents, the food (I hear is great wish to try someday ..smiles) and just the cleanliness and of course how it always feels so warm and welcoming. I wish to extend my gratitude to the very wonderful and friendly Noah (activity manager)!
Thank you Noah for letting me and my helper in and always with a warm smile! Have always noticed him how he genuinely cares and hears the folks with a wanting-to-help attitude. Highly recommend this place to call home!
Nancy Schout, family member
We had an amazing time with our mother Lein Schout for her 101 bday a great visit and dinner at the Ruby restaurant.
Heather, visitor or friend
Beautiful residence. Great staff. Truly a village atmosphere.
Lori South, visitor or friend
The Ruby Restaurant is located on the 10th floor and has an incredible view.
We all enjoyed our lunches.
Salads are fresh and tasty, fish and chips were excellent and desserts delicious.
Our waitress was excellent and the Chef came to introduce himself.
I liked the fact that we were able to chat with one another in a relaxed setting and hear one another!
Cocktails, wine and beer available, and other non-alcoholic drinks.
There is handicapped parking. Everyone was so friendly here.
Phyllis Haack, resident
All staff, nurses, and doctors are the best, and caring.
Gerry Ockenden, visitor or friend
A very home-like and caring atmosphere.
Scott Schwartz, family member
My Aunt and Uncle are residents, fabulous facility!!
KL, family member
My mother was in the Pollock neighbourhood for approx 4 months. She received wonderful care. The nurses and PSW’s were all very kind, kept our family informed and showed great concern and compassion for her and her health. The facility itself is very nice and it has a nice up beat feel to it. You can visit any time you like and stay involved with your loved one very easily. Highly recommend.
Jamie, family member
There's a balance of really good care, the community love—people really care—and safety.
Tamara S, family member
Beautiful village and amazing staff from top to bottom! Moved my 92 year old gramma into village 17 months ago and she's looking and feeling 10 years younger! She doesn't know why she waited so long! Great meals and tons of amenities and activities! I recommend this village for any senior who needs a bit or a lot of help!
Sara McAuley, family member
My mom is so well loved and cared for by the staff, we never have to worry - even through Covid
Todd Bethell, family member
I am very happy with how the team in the Matthew's neighbourhood takes care of my mother. They are empathetic, friendly and professional. I am 100% confident and comfortable with the care my mother is getting there. We are lucky and thankful to have her being cared for by these wonderful people!
Shad L, family member
Great care. Good people. My Dad is happy.
Carolynn Legault, family member
My dad is well cared for here! They are patient & caring. Thank you for all you do.
Kent Weiler, family member
Dad in LTC... far superior to the retirement home he was previously in. Great, friendly and attentive staff.
Patti Stratton, family member
My mother has been living at The Village of University Gates for just over a year. Their model of providing care is amazing. Staff are caring, knowledgeable and my sisters and I think they are angels.
Name withheld for privacy's sake, family member
I love this place. My mom has been there has been for 2+ years. They are a caring home. We love the nurses Razia and Theresa, who are hands down the best, caring loving and know their healthcare. Thank you to all psws and nurses for doing what they do, during this pandemic. I can’t say enough.
Wilma Martin, family member
The services of University Gates is caring and shouldering the extended hands to my Mother.... Do not be afraid to dig a little deeper to empty your pockets to received a life as at home with all necessities available to you. The Staff are Wonderful.
Korleen Schmidt, resident
The Schlegel Family is well known for their connection to the Mennonite community. I really felt guided to come here. I feel that there’s a place for me here, a place where I can help out.
C. McGlynn, family member
My mom has been a resident at UG since it opened — very pleased with the home, environment and the staff!! Top notch facility with dedicated caring staff — wouldn't want my mom anywhere else — they are taking wonderful care of our precious gem.
Kirstie, family member
A special thanks to the staff of University Gates for their compassion and attention to my grandmother's care and happiness during her time here.
