More of what people say about this community
We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.
Gayle Haring, visitor or friend
I recently stayed at the RHRR following hip replacement surgery. I can’t speak highly enough about the care and attention I received while there. All the support staff, PSWs, and nurses were so kind and helpful. Thank you all for the great experience!
It was really appreciated especially at a time when I really needed it.
J. D., family member
Truly first-class. My dad is incredibly stubborn, and changing residences has been very challenging for him. Anna went above and beyond to make it work….she even offered to bring dinner to our home just to have a conversation with him. Pam, Wendy, and the entire staff are absolutely phenomenal. The atmosphere is warm and welcoming from the moment you walk in.
Without a doubt, an exceptional place for seniors in every way.
Bill Tyson, family member
After researching literally dozens of assisted care facilities in Richmond Hill and the surrounding cities, based on many factors (cost, good reviews, good location, amenities offered, etc.) we ended up choosing the Richmond Hill Retirement Residence for my sister. She has been extremely satisfied since she moved in a few weeks ago. The staff has been amazing, the food has been excellent, the level of care has been top-notch, the residents there are genuinely happy, and the activities offered have been great. I would strongly recommend Richmond Hill Retirement Residence to anyone considering moving into an assisted care facility.
Karen Lougheed, visitor or friend
I stayed in one of the respite rooms after my knee replacement surgery. Every staff member I encountered, PSW, Nurse, Office Staff and Receptionist were focused on offering you the best support they could. While physiotherapy was up to you the staff supported every other aspect of your recovery. The meals were very good and I chose to have the meals delivered to my room as I could not bend my knee. I brought a bed table with me so that I could sit up in bed to eat. The PSW also assisted with showering and getting dressed. The nurse checked in twice daily which was comforting to me. There was also a wound nurse provided by the hospital to change the bandages every other day.
In addition, you are given an alert fob to wear, which you can press at any time to receive help. so you are really never far from help.
The respite room itself is very clean and comfortable however the bed is not a hospital bed so you may want to bring a wedge so you can sit up comfortably and stretch your leg out. The bed can also be used to perform the necessary exercises which is important. There is also seating with a couch, a small kitchenette, and a table so you are not confined to just the bed. There are nice long hallways and other areas which can be used for the walking exercise.
I want to thank the staff for providing the care I needed during the first 2 weeks of my recovery.
Ed Chan, visitor or friend
I was looking for a senior care home and I came across Richmond Hill Retirement Home via Google. Got in touch with Anna and Helen, and they have been extremely helpful in answering all the questions we threw at them. The site visit was very friendly and informative, not to mention the accommodation they are willing to make to meet our needs! Easily the best retirement home in the area especially with the rate they are offering!
Ian Riswick, visitor or friend
I had an excellent respite care stay after my third knee replacement everyone was gracious, not intrusive, and seemed so happy. Great facility, my mother is a resident and is very happy as are we her family.
Maurice Wong, visitor or friend
I was very satisfied with my first visit to this retirement home. My hostess, Anna Fang was very charming and informative. I was also very pleasantly surprised to hear that the cost was so affordable.
The home is very clean and has many appealing facilities to foster a sense of community that seems to be quite generous and friendly. I will definitely make a follow-up visit to sample the menu in the dining room and the ambiance in the pub.
Manijeh Shahbazi, visitor or friend
My stay at RHRR for respite care related to my knee surgery, was the best decision I ever made and the most amazing care I have received. The staff were attentive, the food choices very good, the room and amenities were fantastic. Samara, Angelica and Gidget and all the other folks at RHRR are the best.
Maria Rita Romualdi, family member
Ever since our uncle was admitted to the Richmond Hill Retirement Residence, each staff member who came in contact with him had a positive impact on his emotional, physical, and most importantly his mental health. It felt like he received a second lease on life! The care, attention, and compassion the entire staff demonstrated are absolutely a reflection of the outstanding people they are! He came with a loss of appetite that he not only regained, but he also continuously commented on how great the food was, especially the various soups he had the pleasure to try. We highly recommend the Richmond Hill Retirement Residence for living independent seniors, or for a short term living assisted facility.
Andrea Campbell, family member
My mom and dad lived here for almost 2 years. The rooms are more spacious than any other retirement home in the area, which was a big draw for them moving out of their family home. The ability to get help as needed was important and the PSWs and nursing staff were always wonderful to them. Pre-covid, they also really enjoyed meal time in the pub and felt well taken care of by the wait staff who knew all their favourite drinks and meals. We were always greeted with a smile by the front desk staff. Everyone worked hard to make it feel like home for them. [posted to Google May 2021]
K, family member
We are so grateful to have found Richmond Hill Retirement Residence. My Mom has been living at RHRR for two and a half years and we couldn't be happier. Every staff member is kind and caring and makes my Mom feel like she is living with family. They know every resident's name and in our case our extended family too! I have received numerous texts from the life enrichment team, sharing photos and special activities of which my Mom has participated. They really do make the residents their number one priority!
During this very difficult time with Covid-19, the staff have done their very best to keep the residents happy and safe. They have kept us well-informed and up to date with all happenings regarding new protocols and public health information.
Thank you to all the staff at RHRR for giving my Mom a very special place to live that allows our family to rest easy knowing that she is well cared for and safe. There truly is no better place for our Mom!! [posted to Google Reviews Jan 2021]
Bruce B, family member
My mother has been at this residence for about 4 years and I want to recognize the exceptional work by all the staff members at the residence especially during the covid 19 pandemic, to keep everyone safe. [These have] been very trying times for everyone but especially for Retirement Residences where we have some of the most [vulnerable]. Management and staff have in my opinion worked tirelessly to ensure the safety of residence and staff. We are grateful for everyone's efforts and highly recommend this facility. Keep up the great work. [posted to Google Sept 2020]
Ian McMillan, family member
My mother was one of the original residents, just moving to Long Term Care. Not enough could possibly be said about how fantastic RHRR and their caring/compassionate staff are, from top to bottom. Would give more stars if possible. [posted to Google, 2020]
Dorothy, resident
You are aware I am happy living here..so many kind ladies and Les cater to our whims. Thank you so much
Peggy T., resident
Thank you for your community programs. I have enjoyed attending- and feel I have benefited from them
Marg and Art, resident
Our days here are great because of you.
Barb, family member
The PSWs and nursing staff have been wonderful with mom and I can't thank you enough. Mom truly feels at home, and It is wonderful for us to see her so happy!
Mike, family member
This was the right place when they moved in, and it is still the right place for her now.
