More of what people say about this community
We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.
Pema Wangmo, visitor or friend
I have been here for nine months and love coming to provide service for my client. The staff and residents are super nice. Best place ever!!!
Kieran Hodgson, visitor or friend
Great staff! Great amenities and lots of stuff to do, and there is always something on! Make sure to check this place out if your looking for a home
Anita D, family member
My mother was always very independent and reluctant to move to Hazelton Place because she "didn't need help". However, after visiting the Residence, she agreed to move into a lovely 1-bedroom apartment in 2021. She quickly made friends and started to enjoy participating in many of the activities, including current events discussions, concerts, and exercise classes. Overall, my mother and I were very happy with our decision to move to Hazelton and very grateful to the Hazelton team for their devoted and dedicated support and assistance as my mother's needs increased over the last few years.
Brandon Marc Gremont, family member
We are in the process of moving my mom and stepfather into the Hazelton, and I can’t say enough good things about the experience — thanks in large part to Chula. From the very beginning, she has been proactive, kind, and incredibly thoughtful. It’s clear she genuinely cares, and that really stood out in the warm, patient way she has treated my mom throughout the entire process.
We had explored a few Amica properties and another Verve location, but the experience with Chula was on a completely different level — in the best possible way. What could have been a stressful transition has felt smooth and reassuring, and that means a lot to our entire family.
We’ve also been so impressed by all the staff at the Hazelton — everyone has been welcoming, helpful, and truly amazing to work with. The warmth and professionalism we’ve experienced across the board have given us real peace of mind.
Thank you again, Chula and the staff at the Hazelton. You've truly been excellent, and we’re so grateful for everything you’ve done.
Mert Nacar, visitor or friend
The staff at Hazelton Place really cares. They’re kind, patient, warm-hearted, and always there when needed. They make sure everyone feels safe and comfortable. It’s a warm place where seniors are treated with respect. Families can have peace of mind knowing their loved ones are in good hands.
Chris Avila, resident
Beautiful and comfortable facility. Caring and compassionate staff. Excellent enrichment with activities and events. Food is good, if not better than in Yorkville. All around, they have exceeded my expectations.
Marion Feld, resident
We have just moved in and find the residents and staff extremely friendly. The meals are very good with many options. They have a multitude of activities from which you can plan a very satisfying day. The choices range from a variety of exercises, cultural programs to discussions, movies, and visits both in and out of the city. There is a dedicated medical staff here should an emergency arise or a health problem We are finding living here most enjoyable and are very happy to have chosen Hazelton Place Retirement Residence. It often feels like we are on a cruise without the ship. Come visit Hazelton Place which is in the centre of the city, close to shopping, museums, symphonies, ballet, and theatre.
Andy Thomson, family member
After spending the last few months deciding on a place for my parents, I have decided on Hazelton Place. Thank you to the administrator, Ron, and the staff for making my parents so happy and welcome. They feel like they are living in a 5-star resort.
Shirley, resident
I cannot express how much we appreciate everyone at Hazelton Place. Ron and Leslie go above and beyond. The biggest complaint at retirement homes is always the food; however, the food at Hazelton Place is like eating at 5 5-star restaurant. All the staff are wonderful and caring. Couldn’t ask for a better place to live. Highly recommended!
Bernice Shaposnick, resident
It was a big change for us as my husband and I moved to Hazelton Place from Montreal to be closer to our family.
Our suite is just beautiful, as we brought our own furniture, which made it very homely.
The staff are very accommodating and helpful. The food is very good, and the chef is trying to accommodate the needs of the many food demands. I would definitely recommend Hazelton Place to others who are looking for retirement homes.
Liz Kingstone, family member
Hazelton Place was my mother's home for almost four years. She lived on the second floor because she needed the extra care that this assisted living floor offered. My Mother's needs were physical; her cognition was excellent. I cannot say enough about the wonderful experience we have had connected to all aspects of Hazelton Place. The facilities, the staff, the physical spaces, the programming and the food were all five-star. The staff were incredibly responsive to our family and my Mother. They were quick to respond to any questions we had or things we needed help with. Everyone was always very friendly, polite, and so, so kind. Leslie, Mary, Harland, Daniel, Mimi, Carly, and Ron - the office team - went out of their way to ask about my Mom when they saw me and quietly did extra little things for her to give her a little boost.
I will end with a couple of sentences about the house doctor, nurses, and PSW care my Mom received while at Hazelton. This team worked together like a well-oiled professional machine with a giant shared heart, caring for my Mother with love, expertise, patience and gentle calm day after day. They took care of her, and really as a result, took care of me. They listened to her, explained things to her, then did the same for me. Thank you to Dr. Baker, every nurse on the team, every PSW, every cleaner, and every dining room server. Everyone was kind to my Mother. They got her to the exercise classes and the brain quiz sessions, even though she never wanted to go, because they knew she always enjoyed it once she was there. This was not easy, but they cared and were committed to her. Thank you, Harland and Danial! We were always in close touch, and I was always struck by how much they knew about my Mother and how much love they had to give. I have nothing but glowing reports for all aspects of our experience at Hazelton.
Name withheld for privacy's sake, family member
This place is amazing. I'd give it more than 5 stars if I could. My mother has been living in this home for 4 years now, and she's received nothing short of excellent care. The staff and management team are wonderful. It's the perfect place to bring your parents!
Micol Zarb, family member
I cannot speak highly enough about my experience with the team at Hazelton Place. The professionalism, kindness and compassion we were shown during our first tour and follow-up calls as we waited for placement for an ageing parent was greatly appreciated. Leslie took the time to get to know us and understand what we were looking for in a retirement residence and she made us feel like family. Hazelton Place is centrally located, each room in the common areas is beautifully appointed and they offer a wide range of activities and services. We were very impressed.
Carl Knutson, family member
My parents moved into Hazelton Place in December 2022, and they both think it's terrific. They love the food. The dining room is exquisite. The staff are conscientious and quite personable. Both my parents take daily exercise classes, which is a first for my dad. The amenities are ample, and the variety of the daily programming is superb. There's a lot to do, and spacious rooms to do it in. Also, the residents are friendly and accomplished. It's easy to make new friends. All things considered, Hazelton Place is a winner.
Ashley Hennessy, family member
The Hazelton took the very best care of my parents. They organized everything in the move and managed the process seamlessly. My parents are happily settled and have all the resources they need. Everyone that works here is so helpful. We couldn’t have asked for better care.
James Snodgrass, family member
I recently moved my mother into Hazelton Place and it has been a wonderful experience both in introduction process with Leslie Westlake the Marketing Manager who was so professional and outstanding on the following up the details . The staff have been excellent with any interaction, the food excellent and overall cleanest is outstanding.
Eric Keyser, family member
Leslie has been extremely helpful assisting by brother and I find a home for our 96 year old father. Very quickly we determined that Hazelton was the perfect place. Unfortunately, while other retirement homes have a vacancy rate up to 20%, the assisted living unit at the Hazelton has a wait list of around a year. They must be doing something right!
Tory Wright, family member
In considering a place for my mother to retire to I found my visit to the Hazleton to be extremely informative and welcoming. They did everything they could to illustrate the features of the residence including allowing me to see a lived-in suite and inviting me to lunch. I was very impressed. The management staff were very thorough and bent over backward to accommodate my mother’s needs. I would highly recommend it.
Oliver Madison, family member
I’m deeply grateful to know that my mum is in such good hands! The staff are extremely competent and caring, going above and beyond almost each and every time. Their flexibility and competence has been especially apparent as they have navigated through Covid, always prioritizing safety while also truly focused on the caring community they work so hard to create.
Adam Ivers, family member
Mom has been a resident here for over two years now. She is happy, safe and in more than capable hands as she ages gracefully and struggles with dementia. But the real joy is knowing that people who work here - especially during a pandemic - remain vigilant in their focus for everyone's safety and well-being. That comfort - knowing mom is receiving daily touch points with the staff - helped us endure the last year where visitations have been curbed by Covid-19. The quality of care is best-in-class and her suite is more than spacious. Above all, she has made new friends and embraces every day with a sense of optimism that is nothing short of inspirational. And to inspire and be inspirational really captures the essence of our experience so far at this gem of a retirement home....I tip my hat to their dedicated staff and
Dean Gangbar, family member
We moved my Mother into the residence in November 2018 and quite frankly it was the best move for her and our family. She is so happy to be in a facility that provides her with such a high quality of life. The suites, the staff, the food and the amenities are all top shelf. The new friendships she has made are irreplaceable to her quality of life.
During Covid our family knows that she has been kept safe and we couldn't be more grateful to the amazing team at the Hazelton.
Cara Pifko, family member
Hazelton was the perfect place for my father. The intake team was so helpful and reachable in the handling of all the details of our move-in process including all the choices. We chose a large suite which proved to serve as a perfect middle ground from the house he was used to, it felt like an apartment.
The nursing staff was incredible, friendly, attentive, they took over all the details of medications and treatments that had been so difficult for us to manage at home. They were always kind and attentive to changes we needed to make as his condition progressed. He made connections in the dining experiences both new and old, the staff there too was attentive to adjustments to suit his tastes.
It was also easy to integrate the government funded supports in to the flow with the Hazelton staff.
I would highly recommend the Hazelton experience. It provided the best environment for him to recover and for us to get the support we needed as his caregivers when the situation exceeded our ability to meet his needs at home.
Elizabeth Kingstone, family member
We moved my mother into Hazelton Place in June 2020, in the midst of the first wave of the COVID-19 pandemic. My Mom moved to Hazelton Place after spending almost a year in the hospital in Niagara. Leslie went to great effort to ensure her transition onto the Assisted Living Floor was smooth and welcoming. My Mom has now been at Hazelton for seven months and her experience has been excellent. Her suite, the food and the services have exceeded her expectations. My Mom is not ambulatory and relies on staff and caregivers to help her use the bathroom, get in and out of bed, and to stop by for conversation. She often tells me how kind, gentle and attentive everyone is. Leslie, Grant, Chula and the team of nurses are also committed to communication. I receive regular phone calls and emails with updates on test results, changes in protocol related to COVID, things my Mom might need etc. My Mother has had to be taken to the hospital twice during her stay at Hazleton. On both of those occasions, the nursing team was decisive and competent in recognizing there was a problem, explaining the medical situation to me and taking appropriate action to send my Mother to hospital. I cannot say enough about how thrilled we are with my Mom’s new home!
Margaret Bangia, family member
My parents moved into Hazelton Place Retirement Residence last year in September. The move in experience was very positive, with staff and administration making sure that my parents settled in well, had what they needed, and ensured that they were welcome to the community. Although Covid has certainly changed the dynamics of the home, my parents still feel safe, well taken care of and feel connected to the other residents even if they are living within their little bubble. The home has taken great strides to keep the residents safe, from thorough cleaning procedures, to immediately addressing any Covid infections by sequestering a floor or the entire building. I can only commend that staff and administration for taking the time to ensure that the residents' safety is prioritized at all times.
John Thompson, family member
After several years of consider options for our Mother, we recently moved her to a new residence at Hazelton Place. The team was exceptional before, during and after her move. My Mom is now settled and grateful that she is in a safe and comfortable setting. My family is very pleased.
Earl Stuart, family member
A family member moved into Hazelton Place about three months ago. The move was motivated by the increasing difficulty of living alone during a pandemic and some serious health issues. The staff at Hazelton Place have been most thoughtful and caring in making the experience as positive as possible during the pandemic and were critical in our family member's remarkable recovery to date. We are most grateful!
Laura R, family member
Our family cannot say enough good things about Hazelton Place. Our mom was unable to travel home in the spring 2020 from her winter home in USA due to COVID, then had a medical emergency and had to be transported home by medical flight. Hazelton was the only facility that would even discuss taking her in (after mandatory quarantine, of course) and they were amazing. She was obviously distraught and medically compromised. They were able to accommodate us in a temporary unit until her permanent suite was available. Once moved, mom began to settle and is now thriving -- due to the care and attention she has received at Hazelton Place. Despite the current circumstances, the staff have ALL been incredibly friendly, energetic and compassionate. They ALL work as a team and it really makes a difference -- to residents and their families. Now that mom is safe and sound, she and we can relax and try to enjoy life! Thank you Hazelton!!!
Jenn Engels, family member
Leslie and her team were tremendous in helping my parents get moved into Hazelton Place. Every detail was attended to with precision and courtesy. Highly recommend.
Lynne Enchin, family member
This is a wonderful place!! They are on top of everything and have handled the Virus amazing!! It is very trying times and they have done an exceptional job!! The staff are kind and patient especially during covid!! Other homes should take lessons from Hazelton Place!!! I am lucky My Mom is there!!
A. Sonnenfeld, family member
My late mother lived at Hazelton Place for 6 years. I can not say enough about everything that Hazelton Place has done for her. My mother loved Hazelton Place and was happy to call it her Home. The staff and management were always very supportive and caring. I would recommend Hazelton Place in a heartbeat!
Li, resident
Very upscale retirement residence. [I] love the Sunday brunches at their restaurant.
Ilse Manley, resident
I live the same way I did when I was in my own house. I focused on location more than anything [when I moved here] and it's very pleasant living here.
Bert Mendelson, resident
This is the tops in Toronto. It's more like a hotel. And the staff make you feel right at home.
Percy, resident
This place isn't like any other retirement home. There's always something going on!
