Reviews of Berwick House

Gain exclusive insight into life at Berwick House. Comfort Life’s exclusive verified reviews and videos give you insider information from residents and their families.

Our perspective

Berwick House in the Gordon Head area of Victoria is an award-winning, established community that brought the company’s original vision to fruition. Management has a reputation for hard work, dedication, and deep empathy. New renovations launched in 2022 give this residence a revitalized look and feel.

It's a beautiful mid-rise building and a vibrant community that includes lively outings and shared holiday celebrations, just a few examples of activities you can join in. Nearby attractions are part and parcel of life here, with outings to places like Swan Lake, Victoria Butterfly Gardens, and Butchart Gardens, as well as local pubs and shops. These shared activities make life in this community enjoyable.

This is upscale senior living that lets you leave behind housework, yard work … any kind of work. Suites are spacious, looking out over Shelbourne Street or the building’s quiet inner courtyard and gardens. There’s a full continuum of care, including assisted living up to long-term care, making it ideal for couples with varying care needs. Chris and Gordon Denford, the family-minded visionaries behind Berwick House, set out to create communities they would be proud to live in themselves. A personal sense of accountability is a hallmark of life at Berwick House, trickling down to all staff, who treat residents like their own family.

Video interviews

We interviewed families and/or residents via video conference, asking them probing questions about life at Berwick House. Get the behind-the-scenes information from those with direct experience.

Norma Sills, resident (2024) Watch our interview with Norma Sills to learn about the unique experience offered by Berwick House.	all_videos

More of what people say about this community

We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.

S K, family member

I came last week for dinner with my uncle and was very surprised by the 5 star service. I expected flavorless food and a sleepy atmosphere but it was lively! Every dinner service has a soup course, multiple options for entrees, and dessert. Alcohol is offered as well. The food came very fast. Our waitress was very attentive, she even remembered all of our names. The staff is young and energetic, when you come into the dining room everyone says hello and when you leave everyone says have a good night.

Trevor Shaw, family member

I can’t say enough about the kind nursing and restaurant staff looking after my Dad in their BRIO unit which provides the 24-hour care that is needed at Berwick House - Shelbourne in Victoria, BC, Canada. Natalie, Jessie, Miki, and Jenna, just to name a few of the care attendants who have been amazing. Catherine, RCA, helping coordinate things and the weekend and night nurse staff. Special mention to Spencer and Anna and to the twin sisters, Molly and Jill (who also smile with their eyes) in the main dining room showing exemplary customer service just to name a few have really made for a wonderful stay. Fernanda at reception was the first to welcome us and Tom Goluza, the GM personally ensured our family that they will do their very best in care for my Dad. Thanks to the whole team here.

John Brum, family member

Great care. Five stars.

Janet Simmons, family member

My Mum lived in her suite for 10 years ... I highly [recommend them] at Shelbourne. All of the staff are excellent, they treat everyone just like family. I have never had a negative thing to say about anyone and the food is excellent.