A COMFORT LIFE REPORT:
The Roxborough Retirement Residence - Verve Senior Living vs. Richmond Hill Retirement Residence - Verve Senior Living

THE ROXBOROUGH RETIREMENT RESIDENCE - VERVE SENIOR LIVING

Seniors and family members agree that the Roxborough renews people's enjoyment of life. That begins with the reinvigoration of moving into a clean, still-new place—but that’s deepened by the day-to-day environment here. It's a revelation to people how great life can be in a place where they’re surrounded by fellow seniors and service-minded staff.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

Skill and empathy are the buzzwords you'll hear when seniors and family members describe staff here. Care is enhanced with kindness and a personal touch, a core value of Verve Senior Living, as seen in their communities. One further indication of their expertise is that Richmond Hill Retirement Residence welcomes convalescent stays and respite care. It's a caring community, where kindness is contagious and spreads generously among community members.

THE ROXBOROUGH RETIREMENT RESIDENCE - VERVE SENIOR LIVING

My wife Angela and I moved into the Roxborough in Dec 2023. We are an active couple and weren’t sure if this was right for us. However, the staff and residents welcomed us warmly, and we have made a lot of friends here. Activities are many and far-reaching, something for everyone. Some activities include social events, special outings, live entertainment, movies, and of course, Bingo…all keep you as busy as you like or not. We have travelled extensively and have eaten in some outstanding venues, but I have to say the food at the Roxborough rivals any of them. The meals are exceptional, ingredients are fresh (many herbs are grown in our own garden), everything is well prepared, tasty, and varied. The facility itself is so comfortable and well-maintained, and boasts a peaceful and beautiful courtyard, and underground parking is a wonderful addition, especially in the winter. Everyone from the wait staff in the restaurant, maintenance to housekeeping, to life enrichment…the staff are marvellous. We recommend the Roxborough highly!

I was very fortunate to have such a positive experience during my rehab at The Roxborough in April of this year. It is spear headed by Melanie. Melanie was in contact with me from setting the initial meeting to explain what was offered and allowed me to put my possessions in early to accommodate my surgery schedule. The staff on a whole were also very polite as was my case with the night attendants. Bringing more ice at night and adding a couple of cookies to tide me over. I would highly recommend The Roxborough for anyone's recuperation.

My wife Joyce and I moved into the Roxy in August and couldn't be more satisfied. Where does one start ? The staff are without exception - Fabulous ! The food is 5 star all the way as at each meal you always get options; is always the freshest imaginable; always served on linen table cloths; is changed after each person is finished dining and includes the nicest wait staff possible. Add to this, you can dine on your schedule ( with -in certain hours ) and choose to sit with new friends each meal OR sit at the same table with the same friends. Your choice. What could be better ?

I highly recommend the Roxborough for anyone considering retirement options for themselves or their loved ones. Dianne at the front desk is so friendly and always ready to help. Carrie, their Health & Wellness Manager goes above and beyond to coordinate services and reassess care plans as needs evolve. The building itself is well-maintained, cozy and chic. They offer a wide range of activities and events to keep residents actively engaged in the community. Safety features across the building provide peace of mind, allowing residents to live as independently as possible. My favourite feature was their large beautiful terrace. It has lots of space to walk around and raised garden beds for those who aren't ready to give up their backyards just yet.

When we were searching for a retirement residence for Willy, my mother-in-law, The Roxborough wasn't even on our radar. But by chance we took a tour of this Newmarket residence, right across the street from Southlake Hospital, and were immediately impressed by its cozy atmosphere, the warmth and kindness of its staff, and most importantly, the smiles we saw among many of The Roxborough's residents. This was an encouraging sign. Since then, after moving Willy into a suite facing a beautiful courtyard, we've been incredibly heartened by the care Willy has received in her new home. As a 97 year old, recently widowed lady who had been a social butterfly throughout her life, Willy has found a new community supported by caring professionals who seem to have made it their mission to bring comfort and security to its residents in their golden years.

Cathy Charpentier, management

Silvia Perkins, daughter of resident

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

I recently stayed at the RHRR following hip replacement surgery. I can’t speak highly enough about the care and attention I received while there. All the support staff, PSWs, and nurses were so kind and helpful. Thank you all for the great experience! It was really appreciated especially at a time when I really needed it.

Truly first-class. My dad is incredibly stubborn, and changing residences has been very challenging for him. Anna went above and beyond to make it work….she even offered to bring dinner to our home just to have a conversation with him. Pam, Wendy, and the entire staff are absolutely phenomenal. The atmosphere is warm and welcoming from the moment you walk in. Without a doubt, an exceptional place for seniors in every way.

After researching literally dozens of assisted care facilities in Richmond Hill and the surrounding cities, based on many factors (cost, good reviews, good location, amenities offered, etc.) we ended up choosing the Richmond Hill Retirement Residence for my sister. She has been extremely satisfied since she moved in a few weeks ago. The staff has been amazing, the food has been excellent, the level of care has been top-notch, the residents there are genuinely happy, and the activities offered have been great. I would strongly recommend Richmond Hill Retirement Residence to anyone considering moving into an assisted care facility.

I stayed in one of the respite rooms after my knee replacement surgery. Every staff member I encountered, PSW, Nurse, Office Staff and Receptionist were focused on offering you the best support they could. While physiotherapy was up to you the staff supported every other aspect of your recovery. The meals were very good and I chose to have the meals delivered to my room as I could not bend my knee. I brought a bed table with me so that I could sit up in bed to eat. The PSW also assisted with showering and getting dressed. The nurse checked in twice daily which was comforting to me. There was also a wound nurse provided by the hospital to change the bandages every other day. In addition, you are given an alert fob to wear, which you can press at any time to receive help. so you are really never far from help. The respite room itself is very clean and comfortable however the bed is not a hospital bed so you may want to bring a wedge so you can sit up comfortably and stretch your leg out. The bed can also be used to perform the necessary exercises which is important. There is also seating with a couch, a small kitchenette, and a table so you are not confined to just the bed. There are nice long hallways and other areas which can be used for the walking exercise. I want to thank the staff for providing the care I needed during the first 2 weeks of my recovery.

I was looking for a senior care home and I came across Richmond Hill Retirement Home via Google. Got in touch with Anna and Helen, and they have been extremely helpful in answering all the questions we threw at them. The site visit was very friendly and informative, not to mention the accommodation they are willing to make to meet our needs! Easily the best retirement home in the area especially with the rate they are offering!

Desiree Onistchenko, former manager

Norma Laughlin, daughter of resident

THE ROXBOROUGH RETIREMENT RESIDENCE - VERVE SENIOR LIVING

The Roxborough is located in historic Newmarket just steps away from Southlake Regional Health Centre. Elegantly appointed rooms from studios to two bedroom and den suites. Three meals available daily. Certified healthcare staff and Emergency Response System 24-hours a day plus assisted living packages if required. Weekly housekeeping, linen and towel service. Cozy, comfortable and vibrant amenity spaces and activities to suit your personal lifestyle; choose to join, relax or watch, your day your way.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

As part of the Verve Senior Living family, Richmond Hill Retirement Residence is proud to offer a range of well-appointed, spacious suites designed to make you feel right at home. Located in the heart of Richmond Hill, our community is perfectly situated near all the amenities you know and love - from shopping and parks to entertainment and more. But what really sets us apart is our commitment to providing a fabulous lifestyle that's tailored to your unique needs and interests. Whether you're an active senior who loves to socialize or someone who prefers a more relaxing pace, we have something for everyone. From enjoying delicious meals with friends to joining an art class or even trying your hand at DrumFit, your day is always yours to enjoy as you see fit. And with our Health and Wellness Manager on hand to provide regular health assessments and coordinate any care services you may require, you can rest easy knowing that your individual needs and wellness are always our top priority. So why wait? Come join the Verve family at Richmond Hill Retirement Residence today and discover all the amazing opportunities that await you. Named one of Canada’s Best Managed Companies for the third consecutive year (2023–2025) the prestigious award recognizes Verve’s proven leadership in retirement residence management, its strong and values‑driven employee culture, and its ongoing focus on innovation and exceptional resident experience across its communities.

THE ROXBOROUGH RETIREMENT RESIDENCE - VERVE SENIOR LIVING

Our dining services, influenced by kitchen staff with hotelier backgrounds, is second to none in the area: from cherry socials at the height of cherry season to ladies high teas, we can accommodate the gourmands and the epicurious Our warm wood and fine furnishes makes The Roxborough cozy and relatable for those looking for upscale but homey surroundings.

Named one of Canada’s Best Managed Companies for the third consecutive year (2023–2025) the prestigious award recognizes Verve’s proven leadership in retirement residence management, its strong and values‑driven employee culture, and its ongoing focus on innovation and exceptional resident experience across its communities.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

At our independent living facility, we're all about keeping families together for as long as possible. With our unique approach to care, we're able to provide multiple levels of support within the same suite. So, whether Mom needs a little extra help with daily tasks or Dad requires more extensive medical attention, our team of dedicated PSWs and nurses can create a customized care plan that meets their individual needs. With us, you can rest easy knowing that your loved ones are in good hands and can stay together for as long as possible.

Named one of Canada’s Best Managed Companies for the third consecutive year (2023–2025) the prestigious award recognizes Verve’s proven leadership in retirement residence management, its strong and value

THE ROXBOROUGH RETIREMENT RESIDENCE - VERVE SENIOR LIVING

We offer a buddy system to link new residents with those who have called The Roxborough home for some time. Managers and staff pop in to welcome those just arriving, and members of our Life Enrichment Team interview new residents to identify hobbies and interests and match them with activities on offer. Family are widely encouraged to spend time with their loved ones and join us for meals and events such as our monthly buffet brunches.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

At our residence, we believe that life should be full of joy and adventure - no matter your age. That's why our Life Enrichment team works tirelessly with each and every resident to create a personalized schedule of events and activities that cater to their unique interests and hobbies. With a little bit of gentle coaxing, even our most reserved residents are able to come out of their shell and discover new passions, form meaningful connections with others, and truly thrive within our vibrant community. So, whether you're an art lover, fitness enthusiast, or simply looking for a new way to connect with your fellow residents, our Life Enrichment team has got you covered.

THE ROXBOROUGH RETIREMENT RESIDENCE - VERVE SENIOR LIVING

At The Roxborough, residents can continue living comfortably even as their needs evolve. The residence offers independent living with supportive services that can be added as required, including personal assistance and wellness support. Access to professional healthcare services and respite options allows care to increase in a coordinated way, while residents remain in the familiar surroundings of their suite and community.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

At Richmond Hill Retirement Residence, residents can continue living independently while arranging additional support if their needs evolve. We offer independent living and independent supportive living, with services that can be coordinated through the health and wellness team to assist with daily routines. Our goal is to provide personalized support while allowing residents to remain comfortably in their own suite and connected to the life of the community.

THE ROXBOROUGH RETIREMENT RESIDENCE - VERVE SENIOR LIVING

The Roxborough is best suited to seniors who value independent living within a supportive and socially engaged community. Someone who requires highly specialized or intensive medical care in a clinical environment may find a different type of setting more appropriate. We support independence while providing thoughtful assistance when it is needed.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

Someone seeking privacy or limited community interaction or who requires memory care or long-term care will find another community more suited to them. Richmond Hill Retirement Residence appeals to seniors who enjoy an active community lifestyle with dining, amenities, and opportunities to connect with others. Residents here appreciate shared spaces, programs, and social engagement as part of daily life.

THE ROXBOROUGH RETIREMENT RESIDENCE - VERVE SENIOR LIVING

Residents are often surprised by the strong sense of community, where friendships develop naturally through shared meals, activities, and daily routines. Families often comment on how well staff know residents and their visitors, and how attentive and responsive the team is in everyday interactions. The combination of warm relationships and an active lifestyle tends to stand out quickly to those experiencing the residence for the first time.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

Believe it or not, the average age of our community is over 90! But don't let that fool you - our residents are some of the happiest and healthiest seniors you'll ever meet. Many of them have been with us since we first opened our doors and have formed strong bonds with both our staff and their fellow residents. When you come to visit our community, you'll be amazed by the energy and vitality that radiates from every corner. Whether they're enjoying a game of cards, taking a stroll through our lush gardens, or simply chatting with a new friend, our residents are proof that age is just a number - and that life can be full of wonder and excitement no matter where you are in your journey.

THE ROXBOROUGH RETIREMENT RESIDENCE - VERVE SENIOR LIVING

In the years ahead, The Roxborough will continue building on its focus on resident wellbeing and an engaging retirement lifestyle. Programming, services, and amenities will evolve with residents’ interests and needs, while the community continues to emphasize attentive service, meaningful activities, and a comfortable environment where residents enjoy their independence.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

In the coming years, we’ll continue building on the lifestyle residents already value, including strong wellness programming, dining experiences, and opportunities for social connection. We’ll continue enhancing services that support independence while ensuring residents have access to additional support when it is needed. We’ll continue evolving in ways that enrich daily life and strengthen the sense of community within the residence.

THE ROXBOROUGH RETIREMENT RESIDENCE - VERVE SENIOR LIVING

• Located in Newmarket, close to Southlake Regional Health Centre and local amenities.
• Offers independent living with supportive services available when needed.
• Provides short-term respite stays and flexible support options.
• Part of the Verve Senior Living family of retirement communities.
• Known for a welcoming environment, attentive staff, and an active community lifestyle.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

At our community, diversity is our strength. Our residents come from all walks of life, with a wide range of interests, hobbies, and religious backgrounds. From artists and musicians to teachers and entrepreneurs, our community is a vibrant melting pot of unique perspectives and experiences. And while our residents may have diverse backgrounds and life experiences, they share a common bond - a love for the warm and welcoming atmosphere of our community. Whether you're looking to connect with others who share your passions or simply want to embrace new experiences and learn from different perspectives, you'll find a true home at our community.