A COMFORT LIFE REPORT:
Southbrook Retirement Residence vs. Evergreen Retirement Community - Verve Senior Living

SOUTHBROOK RETIREMENT RESIDENCE

Southbrook is the right place for seniors who want to live in an active, involved community of peers. This home is exceptionally good at welcoming those who are skeptical about moving into seniors' care (trial stays are welcome, and staff is very warm). If making your own meals and doing your own housework has become tiresome, take Southbrook for a test.

EVERGREEN RETIREMENT COMMUNITY - VERVE SENIOR LIVING

Vitality seems to exude from every aspect of this community. All the interiors here are bright and clean. You see and hear interactions between staff and residents that are positive and cheerful, and rooted in patience and kindness. It's obvious that staff love working with the people here, working to create such a positive environment.

SOUTHBROOK RETIREMENT RESIDENCE

I have a unique perspective and can review Southbrook from two different experiences. My grandmother was a resident from 2010 to 2017. She was not looking forward to moving from her own condo at all, and we had another place closer to where she was living set up for her. She sold her home before, so that place was not available, and I had toured about 20 homes in the year before she needed to move. Southbrook was my favourite for many reasons: the size, the friendliness, the feeling we got when we walked in, the rooms, the amenities, and it is very close to where the rest of her family lives. The price was right, too! I called Southbrook in a panic, and we were lucky that there was an independent living spot that would be ready for her. So, we went ahead and took that spot and moved her in. The entire process was incredible. The room was beautiful and clean, the employees helped us with the logistics, and my grandmother was very, very happy for the 7 years she lived there. Eventually she went downstairs to the assisted living inside hallway and was treated with kindness and compassion. She passed away while living in the assisted living The nurses, PSWs and every single person we encountered those 7 years were just exceptional. The food is also a massive hit! My grandmother gained weight very quickly and her entire outlook was positive and energetic. She started to go for walks outdoors, trips with her friends and took part in the activities. She always said she felt blessed to have found such a wonderful place. Moving on to right now: I am in the process of arranging new living arrangements for my father, and it has been a whirlwind. Everything has had to happen very quickly. Again, we were blessed that there was a spot available immediately, and Southbrook worked with me at warp speed to help make this happen. Not only were they all incredibly kind and proactive, but Safina was helpful in helping me secure an incredible mover (Lina) and worked with my father and me to help us feel safe, welcomed and comfortable. This experience is very different in that the needs are different and confusing for me and my dad. Safina has just been a Godsend in helping us navigate the entire journey. My dad was very nervous and scared about leaving his home, but when we toured, she made sure to introduce my dad to many different residents, and they were all open and welcoming. He already feels like he belongs. The PSWs and nurses he met promised him that they would make sure he felt supported and cared for. I know this will be the case, since my grandmother already had that experience, but also because I have a few friends who chose Southbrook for their family members based on my personal reviews, and they are ecstatic with their choice. This journey for families is filled with uncertainty and nervousness. I wish there were more Southbrooks.

I’m a resident of Southbrook Retirement Residence, and I have been here for over 6 years. I am very happy to live here and wholeheartedly recommend it to anyone looking for a nice, comfortable home.

Southbrook Retirement Residence is truly an unexpected hidden gem!! I moved my Uncle in about a month ago and I simply can't say enough good things about my experience. The staff (from the top to the bottom) have been nothing but positive, supportive, and compassionate. It really does feel like a genuine caring community, and my Uncle is thriving now because of it. I look forward to visiting him just to see everyone! If I could give infinity stars, I would!

Southbrook Retirement Home is wonderful, and I enthusiastically recommend them. My Mom recently moved into the Assisted Living Area. All of the staff have gone above and beyond and always exceed our expectations. What impressed me the most was how they quickly recognized my Mom’s needs and made many adjustments to meet them. Caregivers provide essential support, care, compassion, and patience. At Southbrook, all of the staff have these wonderful qualities. When my Mom was welcomed into the Southbrook family, it wasn’t just my Mom they welcomed, our whole family feels like it’s home. Many thanks to everyone at Southbrook. I feel so blessed that my Mom receives outstanding care.

Southbrook and the entire team made the last three years of our mum's life an absolute joy. As a family, we are forever grateful for the quality of care provided and the kindness and professionalism of the staff who always welcomed my family at every visit. Saffina was instrumental in helping us make difficult decisions with compassion and integrity, and this speaks well of the entire Southbrook community. The Naidu family is forever in your debt. Thank you, Everyone!

EVERGREEN RETIREMENT COMMUNITY - VERVE SENIOR LIVING

Looking for a place for a loved one, we really appreciate Teodora and her caring, straightforward approach. We appreciate her taking the time to ask questions about my dad, and trying to see the whole person, and she explained a lot about searching for retirement homes. We ended up deciding to go to a different city, but had we chosen Mississauga, we would have chosen this facility.

We moved my mom into Evergreen Retirement Home about a year ago, and it has been a very positive experience for her and for us, as a family. One of the biggest deciding factors was that she could control the heat in her own room. That may sound small, but it mattered a lot to her. We toured another retirement home where this wasn’t possible, and it was a deal-breaker. At Evergreen, she loves coming back to a room that’s warmer than most people would prefer, and that comfort has made a real difference in how happy she feels there. The staff are consistently kind, friendly, and cheerful with her. Before moving in, my mom was living alone after my father passed away, and it was isolating. Her mobility had declined, and she was mostly just moving between the kitchen and her bed. Now she has people around her, a full schedule of activities if she wants them, and a reason to get out of her room for breakfast, lunch, and dinner. Meals can be delivered, but sitting at a table with others has been great for her socially. Evergreen has also taken a lot of pressure off of us as her kids. Knowing she’s well cared for gives us real peace of mind. PSWs help her with things like showers when needed, and there’s excellent access to healthcare. She’s been able to see an on-site doctor and even booked an appointment with an ear specialist who visits once a month, which is incredibly convenient. A special thank you to Teodora Elez, who guided us through the entire process. She showed us around, visited my mom at her home with other team members, and took the time to make my mom feel comfortable with what could have been a difficult transition. That personal care meant a lot to our family. I often sit with my mom at meals and chat with the other residents, and they are just as friendly and welcoming as the staff. Evergreen is full of good people, and I’m genuinely glad my mom is there. It’s been a very positive experience.

My mother and aunt have been at Evergreen for the past 11 months. My neighbor's grandmother and two of her friends are also at Evergreen for a while, and they love it (they have all become friends in the community).
During this Christmas season, there were plenty of decorations, and it felt like a large family gathering there. Seeing residents so happy as they gather together (including my mother and aunt) made me feel happy that we brought them to Evergreen. The staff were dressed up, and the environment was warm and inviting. I could tell that they put a lot of effort into making everyone feel like one happy family.
I was recommended to Evergreen by a colleague who has both his parents since 2024, and we are both delighted with the treatment our family has received to date. ... We are proud to have our families at Evergreen.

5 years ago, my dad first moved to 810 Scollard Court. He recently moved to 820 Scollard as his needs have changed and he now requires more care. I'd like to take a moment to express my sincere gratitude to Natasha for helping to seamlessly transition my father from 810 to 820 Scollard. Natasha was always available to answer my many questions, ensuring my dad was comfortable throughout the process and welcomed to the 820 Scollard community. Thank you Natasha for your exceptional customer service, and thank you also to Teodora and Melody for your support during the process as well!

Teodora of Evergreen is absolutely wonderful! My brother and I are beginning to have conversations with my father about what retirement living can offer, and having guidance and support from Teodora in these discussions is incredibly helpful. Her gentle demeanor, professional knowledge, and kindness are a testament to Evergreen's commitment to care.

Chip Huang, son of resident

SOUTHBROOK RETIREMENT RESIDENCE

At Southbrook Retirement Residence, we are a warm, close-knit community where people truly feel at home. We offer a variety of comfortable accommodations, along with independent living and assisted living services designed to make daily life easier and more enjoyable. Residents enjoy home-style dining, meaningful social and recreational programs, and care that is personalized and inclusive. Set on four acres of beautiful gardens and walking paths, Southbrook is nestled in a quiet residential neighbourhood in Brampton. We are a well-established and trusted retirement community, known for our welcoming atmosphere, long-standing staff, and strong sense of family. At Southbrook, relationships matter, and everything we do is centered on helping residents feel supported, connected, and at home. Be a part of our family

EVERGREEN RETIREMENT COMMUNITY - VERVE SENIOR LIVING

There's no need to compromise quality & comfort. We offer elegantly appointed accommodations with exceptional services including Independent, Full-Service & Assisted Living with 24 hour Registered staff. Our amenities include; Pool, Bistro/Bar, Library, Theatre/Chapel, Wellness/Movement Studio, Spa, Hair Salon/Barber, Bowling, General Store, Underground Parking, 2 Chef fresh prepared meals, Continental Breakfast, Housekeeping & more!

SOUTHBROOK RETIREMENT RESIDENCE

Southbrook is designed to be a smaller, close-knit community, allowing us to offer something truly special. A warm, cozy environment where everyone knows one another. From the moment residents arrive, they are welcomed into a setting that feels comfortable, familiar, and easy to settle into. Our size makes it simple to build friendships, stay connected, and feel a genuine sense of belonging.

Many residents choose Southbrook because it doesn’t feel overwhelming or impersonal and it feels like home. Relationships form very naturally here, and many of our residents come to us through word of mouth, often because a parent, relative, neighbour, or fellow church member previously lived here and shared their positive experience.

EVERGREEN RETIREMENT COMMUNITY - VERVE SENIOR LIVING

Evergreen is unique in its integration with the community. Adjacent to our retirement home, there are two buildings that are predominantly seniors. Because our community is so welcoming, we have individuals that utilize our spaces and great long-lasting friendships.

Named one of Canada’s Best Managed Companies for the third consecutive year (2023–2025) the prestigious award recognizes Verve’s proven leadership in retirement residence management, its strong and values‑driven employee culture, and its ongoing focus on innovation and exceptional resident experience across its communities.

SOUTHBROOK RETIREMENT RESIDENCE

Moving in is easy at Southbrook. As a two-storey building, an elevator is not required to move in your belongings, making the process simple and efficient. We are happy to communicate directly with your moving company to orient them to our community and help ensure a smooth, stress-free move. We welcome move-ins seven days a week, offering flexibility for furniture delivery.

EVERGREEN RETIREMENT COMMUNITY - VERVE SENIOR LIVING

Welcoming residents to their new home, is our number one priority. With dedicated New Resident Tea and Lunches, it allows for specific activities for new residents to meet individuals in similar situations, and families too!

SOUTHBROOK RETIREMENT RESIDENCE

At Southbrook, we offer Independent Living as well as Assisted Living. Residents find comfort in knowing that should their needs progress, there is additional help available for them. Our suites are typically the same layout in Assisted Living as they are in Independent Living, making transitions feel seamless.

EVERGREEN RETIREMENT COMMUNITY - VERVE SENIOR LIVING

At Evergreen Retirement Community, residents can continue living comfortably as their needs evolve through the availability of independent living, independent supportive living, and assisted living within the same community. Support services and wellness assistance can be coordinated to help with daily routines while residents remain in familiar surroundings. Our focus is on maintaining independence while ensuring help is available when it is needed.

SOUTHBROOK RETIREMENT RESIDENCE

Southbrook may not be the right fit for everyone, and we believe it’s important to be transparent so families can make the best decision for their loved one. We are not a large, luxury-style residence with amenities such as a swimming pool or grand chandeliers. Instead, Southbrook is best suited for individuals who value warmth, familiarity, and a true sense of home over upscale features.

As we are not a Long-Term Care facility, there are limits to the level of care we can provide. We are unable to accommodate individuals who require Hoyer lifts or two-person transfers. While we do support residents with some cognitive impairment, we do not have a fully secured dementia unit.

EVERGREEN RETIREMENT COMMUNITY - VERVE SENIOR LIVING

Someone seeking a small residence, a setting with minimal amenities and community interaction, or searching for long-term care may find another type of residence more aligned with their preferences Evergreen appeals to seniors who appreciate an active retirement lifestyle with amenities, programs, and opportunities to connect with others. Residents enjoy shared spaces, dining, and social activities that make daily life engaging.

SOUTHBROOK RETIREMENT RESIDENCE

Many residents are pleasantly surprised by the depth of care and connection at Southbrook. While our community may appear small, people quickly discover a highly experienced and dedicated team, including staff who have been with us for over 30 years, creating continuity, trust, and familiarity. Residents are also often surprised to learn that we have two doctors on site, providing added peace of mind. In our Assisted Living program, care is all-inclusive, which simplifies daily life and reduces unexpected costs. Often described as a “hidden gem” in Brampton, Southbrook exceeds expectations by offering deep connections, consistency and compassionate care.

EVERGREEN RETIREMENT COMMUNITY - VERVE SENIOR LIVING

Evergreen is surprisingly one of the few homes that have transportation to local medical appointments shopping outings. Many communities offer group outings, however, we have a dedicated service for reserved individual and group outings!

SOUTHBROOK RETIREMENT RESIDENCE

Over the next five years, our goal is to continue strengthening the sense of community that residents already value here. We will keep building on the welcoming, family-like atmosphere that defines Southbrook while enhancing programs, services, and daily opportunities for connection. Our focus is to ensure residents continue to enjoy comfortable living, meaningful relationships, and the confidence that support is always close at hand.

EVERGREEN RETIREMENT COMMUNITY - VERVE SENIOR LIVING

In the coming years, we’ll continue building on the lifestyle residents already enjoy. The focus will remain on strengthening wellness programs, dining experiences, and opportunities for social connection while maintaining the friendly, vibrant environment and attentive service that define Evergreen Retirement Community. We’ll continue evolving in ways that support residents’ independence, comfort, and wellbeing.

SOUTHBROOK RETIREMENT RESIDENCE

• Southbrook is located in Brampton, Ontario, in a quiet residential neighbourhood.
• We’re surrounded by more than four acres of green space, gardens, patios, and outdoor areas for residents to enjoy.
• We offer both independent living and assisted living options, with care customized to residents’ needs.
• Residents enjoy social events, activities, and shared spaces that make it easy to meet neighbours and build friendships.
• Southbrook is known for its close-knit, welcoming atmosphere where residents and staff feel like family.

EVERGREEN RETIREMENT COMMUNITY - VERVE SENIOR LIVING

Evergreen is a multicultural community that has a variety of amenities, including bowling alley, swimming pool and a 50s diner. The professional staff members are dedicated to providing the highest level of care support to all residents.