More of what people say about this community
We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.
Giovanna De Giorgis, family member
In April 2018, I became acquainted with Noreen Brooker, the general manager of Shepherd Terrace, a retirement home/assisted living residence of Shepherd Village. Mark Burke was 93 years old. I was his dear friend turned family, caregiver, and overseer of all things. In May 2018, I was scheduled to travel overseas for 34 days. I left knowing Mark would be well cared for and safe under Noreen’s leadership.
Noreen is a kind, caring, compassionate, and highly efficient person. Her responsibilities demanded much from her, yet she consistently ensured that her entire team — nurses, PSWs, cleaning staff, activation staff, and others — treated every resident of the Terrace with dignity, respect, kindness, and genuine care.
Whenever I had a concern, I knew I could reach out to Noreen. She would listen, investigate thoroughly, and persevere until the desired outcome was achieved. Mark was exceptionally well cared for, greatly respected, and genuinely loved. He often referred to the building as a “high-class hotel,” which always made us smile.
Mark passed away in 2023. I will never forget the nurses and PSWs who surrounded his bedside while he was in crisis. They stayed with him, comforting and caring for him until EMS arrived to take him to the hospital. I remain deeply grateful for Noreen’s leadership, compassion, and example, which clearly carried through to her staff and created such a loving and supportive environment.
With Noreen’s assistance, I was able to donate and direct half the funding needed to spearhead the creation of the "Games Room" for the residents of the Terrace. Mark loved playing games, especially Trivia, and it brings me joy knowing that others continue to benefit from that special space.
Today, I continue to visit the Terrace weekly in an official capacity with my St. John Ambulance Therapy Dog, Chloe. Noreen, Chloe, and I have formed a very special relationship on many levels, and the love, kindness, and respect she has shown us over the years is truly immeasurable.
There is a beautiful life after work, and I wish Noreen a retirement filled with joy, travel, relaxation, entertainment, cherished friendships, good health, and long walks with her two beloved furbabies.
Noreen, you have left a remarkable legacy and very big shoes to fill. Your Terrace friends will undoubtedly look forward to your visits as you begin this wonderful new chapter in your life.
Sylvia Leung, family member
My mother has been in Shepherd Terrace for 4 years . She is a very old Chinese lady. Despite [the fact that] she doesn’t speak English at all, by her body gestures, she has high respect and care from all the staff.
The cleanliness of the facilities is super, and the Social Activity coordinator, Vivian, is trying her best with the programming and always has a smile on her face.
Lorraine Ien, family member
Thank you to the beautiful staff in the Lodge on the 6th floor who took care of my mom. Gloria, Roxanne, Jennifer, Rowena..my heart is so full of gratitude for the kindness, love, patience, and care you showed to my mom. She could not have been in better hands. You all went above and Beyond and exemplified excellence and pride in your wonderful work.
May God shine His blessings upon you all
Janyce Bampton, family member
My Mom lived here for over 30 years. She loved it. I was so grateful for the care she had there. She made lots of friends with staff and residents. Grateful for all the support.
Ken, resident
The cafe is great. The daily specials are delicious and the burgers they serve are the best anywhere. They even have Starbucks!
Diana, family member
A caring community [with] easy access to main roads. It's a village within a community [including] access to doctors, nurses, dentists, social workers, a pharmacy, a store, cafes.... everything a person would ever need all in one place.
Jon, family member
An actual happy retirement home ... I personally know a bunch of [residents, and] they love the place. My grandmother calls it her all-inclusive resort. There are daily planned activities and the meals are decent quality. Most importantly, it's a friendly place - residents and employees.
