A COMFORT LIFE REPORT:
Scarborough Retirement Residence vs. Shepherd Terrace

SCARBOROUGH RETIREMENT RESIDENCE

Scarborough Retirement Residence combines proximity to the heart of Toronto with a down-home, family-owned feeling. It’s a relatively small community, where staff can tailor care to individual’s needs. There’s a genuine sense of compassion that comes through in everything they do here. Management is sincere, caring, detail-oriented, and focused on the comfort of seniors. Senior living is truly their life's passion as you’ll discover.

SHEPHERD TERRACE

Shepherd Terrace is ideal for senior Scarborough (and area) Christians who want to have everything at hand in a loving community. The village-style atmosphere here creates a safe oasis for seniors, where they truly have everything they need or can imagine all in one place. There's a wellness clinic, the swimming pool, a pharmacy, a hair salon, and so much more. With care on hand and conveniences both inside and just outside Shepherd Village, you truly have everything you need here.

SCARBOROUGH RETIREMENT RESIDENCE

Family. This is what you can consider yourself upon moving into this retirement residence. I moved my uncle here just over four years ago, and he has been treated with the utmost kindness and attention one could ask for. Sadly, he recently passed away. However, his passing due to old age was made more comfortable by the love and dedication of the wonderful staff. I cannot give enough kudos to all management, care workers and fellow residents who assisted my wife and I in the final days of his life and in the stress-free chapel service to honour him. My sincerest gratitude to all at Scarborough Retirement Residence.

I just got off the phone with a lady named Maureen. She was extremely empathetic and went out of her way to give me info on other senior services housing, as my aunt is low-income and won't be able to afford to live at this location. She had more compassion than the social workers I had been dealing with. If the staff at this place is anything like her, the people living here are in really good hands. So impressed!

Julian, the Head Chef at Scarborough Retirement Residence, is to be commended for his culinary excellence. He and his team of sous chefs are doing a wonderful job of preparing and serving consistently high-quality, nutritious meals for all residents. Be it breakfast, lunch or dinner, my mother (age 93) has never had an unsatisfactory meal. Everything is fresh, delicious, and hot/cold. Occasions and birthdays are observed too. The staff is very accommodating and willing to customize meals, and they always remember what my mother likes. Tea and coffee are always piping hot. Thank you to Julian and all the dining room staff.

Lovely staff and wonderfully run. My father was very happy here. It’s worth the money.

It is a lovely place for seniors. The staff are all very friendly. Lots of activities. I would highly recommend Scarborough Retirement Home.

Maureen Scordamaglia, management

Karen Fraser, daughter of resident

SHEPHERD TERRACE

In April 2018, I became acquainted with Noreen Brooker, the general manager of Shepherd Terrace, a retirement home/assisted living residence of Shepherd Village. Mark Burke was 93 years old. I was his dear friend turned family, caregiver, and overseer of all things. In May 2018, I was scheduled to travel overseas for 34 days. I left knowing Mark would be well cared for and safe under Noreen’s leadership. Noreen is a kind, caring, compassionate, and highly efficient person. Her responsibilities demanded much from her, yet she consistently ensured that her entire team — nurses, PSWs, cleaning staff, activation staff, and others — treated every resident of the Terrace with dignity, respect, kindness, and genuine care. Whenever I had a concern, I knew I could reach out to Noreen. She would listen, investigate thoroughly, and persevere until the desired outcome was achieved. Mark was exceptionally well cared for, greatly respected, and genuinely loved. He often referred to the building as a “high-class hotel,” which always made us smile. Mark passed away in 2023. I will never forget the nurses and PSWs who surrounded his bedside while he was in crisis. They stayed with him, comforting and caring for him until EMS arrived to take him to the hospital. I remain deeply grateful for Noreen’s leadership, compassion, and example, which clearly carried through to her staff and created such a loving and supportive environment. With Noreen’s assistance, I was able to donate and direct half the funding needed to spearhead the creation of the "Games Room" for the residents of the Terrace. Mark loved playing games, especially Trivia, and it brings me joy knowing that others continue to benefit from that special space. Today, I continue to visit the Terrace weekly in an official capacity with my St. John Ambulance Therapy Dog, Chloe. Noreen, Chloe, and I have formed a very special relationship on many levels, and the love, kindness, and respect she has shown us over the years is truly immeasurable. There is a beautiful life after work, and I wish Noreen a retirement filled with joy, travel, relaxation, entertainment, cherished friendships, good health, and long walks with her two beloved furbabies. Noreen, you have left a remarkable legacy and very big shoes to fill. Your Terrace friends will undoubtedly look forward to your visits as you begin this wonderful new chapter in your life.

My mother has been in Shepherd Terrace for 4 years . She is a very old Chinese lady. Despite [the fact that] she doesn’t speak English at all, by her body gestures, she has high respect and care from all the staff. The cleanliness of the facilities is super, and the Social Activity coordinator, Vivian, is trying her best with the programming and always has a smile on her face.

Thank you to the beautiful staff in the Lodge on the 6th floor who took care of my mom. Gloria, Roxanne, Jennifer, Rowena..my heart is so full of gratitude for the kindness, love, patience, and care you showed to my mom. She could not have been in better hands. You all went above and Beyond and exemplified excellence and pride in your wonderful work. May God shine His blessings upon you all

My Mom lived here for over 30 years. She loved it. I was so grateful for the care she had there. She made lots of friends with staff and residents. Grateful for all the support.

The cafe is great. The daily specials are delicious and the burgers they serve are the best anywhere. They even have Starbucks!

SCARBOROUGH RETIREMENT RESIDENCE

Scarborough’s Premier Boutique Retirement Community is a family owned and managed residence that offers seniors the opportunity to maintain their independence. Enjoy healthy Chef-prepared meals, physiotherapy, fall prevention programs, air purification for optimal health, daily life enrichment programs as well as a Chapel with daily mass services. We pride ourselves on a level of excellence that comes from dedicated and caring staff. We also accommodate short-term trial or respite stays.

SHEPHERD TERRACE

Shepherd Terrace is a welcoming and professionally staffed retirement residence The residence offers both independent living, for those wanting modest support, and assisted living for seniors wanting support with daily living activities. Enjoy many services and amenities onsite including membership in our Health & Fitness Centre, indoor salt water pool, pharmacy, hair salon and spa, church services, immaculately maintained grounds, dynamic recreation programming and much more. Shepherd Terrace is part of Shepherd Village, Toronto’s largest not-for-profit seniors community and dedicated to the well-being of seniors since 1961. Call today for your private tour.

SCARBOROUGH RETIREMENT RESIDENCE

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SHEPHERD TERRACE

Shepherd Terrace is part of Shepherd Village, a caring Christian and Toronto’s largest not-for-profit seniors’ community.

Shepherd Terrace conducted a resident satisfaction survey in March 2023 and asked, “What do you like best about living at Shepherd Terrace?” The top response was that it is a friendly and welcoming atmosphere. We also asked, “Do you feel safe living here?” and “Are you satisfied with your suite?” We’re pleased to report that 100% of respondents answered YES to both questions.

SCARBOROUGH RETIREMENT RESIDENCE

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SHEPHERD TERRACE

New residents at Shepherd Terrace are a part of our Welcome Program which provides:
• A meet and greet with existing residents and department heads such as Recreation, Nursing, Dining, and Spiritual Life
• Resident Handbook helping to answer any questions about services and support
• Personalized welcome gift
• Reserved meal seating with residents of similar interests
• Welcome package from the General Manager and Leadership Team
We look forward to welcoming you home!

SCARBOROUGH RETIREMENT RESIDENCE

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SHEPHERD TERRACE

At Shepherd Terrace, we understand that the needs of our residents can evolve over time. To ensure they continue to receive the care and support they need, we offer a range of additional à-la-carte services that can be easily integrated into their personalized care plans. Whether it's occasional help or more comprehensive care, Shepherd Terrace offers services designed to meet evolving needs with compassion and respect.

SCARBOROUGH RETIREMENT RESIDENCE

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SHEPHERD TERRACE

We strive to provide a supportive and welcoming environment where residents can thrive, but there are certain situations where our retirement residence, Shepherd Terrace, may not be the best fit. If a potential resident is actively exit-seeking, requires a two-person assist for mobility, or is no longer weight-bearing, we may advise that a care setting with more advanced support is better suited to their needs.

SCARBOROUGH RETIREMENT RESIDENCE

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SHEPHERD TERRACE

Residents are delighted to discover just how much there is to do at Shepherd Village. There are many different groups and activities to participate in, and extensive amenities including a saltwater pool and fitness centre. The dedicated Chapel is welcoming both residents and our community plus our Spiritual Life team available 7 days a week offering pastoral care. Our Courtyard Cafe provides a chance to catch up with friends and family over a coffee or meal together, and the beautiful gardens and walkways are perfect to enjoy a stroll or relaxing visit. There’s something to relish in every single day.

SCARBOROUGH RETIREMENT RESIDENCE

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SHEPHERD TERRACE

In the next five years, Shepherd Village will continue to grow and evolve to better serve our residents. We’re excited to be adding another life lease building to our property, providing more opportunities for individuals to join our community. Additionally, we’re exploring more dementia care options to ensure we can meet the needs of residents with varying levels of cognitive care. We’ll also be welcoming a new medical office, which will provide onsite doctors and a variety of medical services, making it even easier for residents to access the healthcare they need right here at Shepherd Village. As we grow, we remain committed to maintaining the high standards of care that have always defined us.

SCARBOROUGH RETIREMENT RESIDENCE

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SHEPHERD TERRACE

• Shepherd Terrace is a 140-suite retirement residence offering independent and assisted living.
• Welcome to village life! Shepherd Terrace is part of Shepherd Village, Toronto’s largest not-for-profit seniors’ community.
• Shepherd Village is a Caring Christian Seniors’ Community welcoming people of all faiths. Our Spiritual Life Team serves people of all denominations 7 days a week. You choose how, or if, to participate.
• Our range of amenities will impress you! There’s something for everyone to discover and enjoy!
• Professional and dedicated nursing staff work with assisted living residents, and their families, to develop a detailed plan of care to ensure residents are cared for according to their unique needs.